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Rainbow - The new digital
communications ecosystem |
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Digital transformation is at the heart of
corporate evolution. It involves rethinking the
way companies operate by integrating all the
benefits of technology. Its a highly dynamic
field, as shown by the third edition of the Ifop
Mastercard barometer, which reveals that in
2023, 64% of very small enterprise (VSE)
managers considered digitalisation an important
issue for their company.
Beyond providing greater online
visibility, digital transformation
impacts all functional roles and
represents a significant opportunity for
leaders to improve employee
collaboration. At the same time, though,
data security becomes even more
paramount.
Rainbow from
Alcatel-Lucent Enterprise is a
communications platform that is part of
this evolution and meets the challenges
of data security and sovereignty. It
offers companies the communications
services they need to support their
digital transformation in order to:
Increase
efficiency
Optimise collaboration
Accelerate execution
Enhance
customer satisfaction |
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Rainbow brings the
three pillars of your communications
telephony, messaging and
videoconferencing into a single
application. Exchanges with your
contacts, customers, suppliers and
collaborators are all combined in one
place, to act as a business development
lever.
One number:
Your calls follow you on all your
devices PC, mobile and telephone
Total control with a simple
administrative interface
The
simplicity and speed of a cloud-based
service: All you need to activate is an
internet access |
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Telephony |
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Because a customer call is a business
opportunity, Rainbow offers all the
functions needed to ensure the best
possible handling of customer calls: |
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Greetings and open/close schedules
Call grouping and call statistics
Call supervision-interception and
operator console
A range of
elegant, high-performance telephones |
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Messaging |
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Because the rapid exchange of
information is an accelerator for
business development, Rainbow enables
document sharing within collaborative
group spaces called Rainbow bubbles: |
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Group instant messaging
Message
qualification (standard, important,
urgent)
Acknowledgement of receipt
and reading
Up to 20 GB
storage/user
News channels |
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Videoconferencing |
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Up to 120 participants and 49
simultaneous videos
Accessible from
any browser
Integration with
Microsoft Outlook
Compatible with
meeting room equipment |
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Customer welcome from simple voicemail
to integrated call routing and
professional greetings |
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Single network infrastructure for voice
and data services |
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Hybrid Rainbow-ready unified
communication cloud model |
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