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Benefits
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Features
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CallMaster Data Collection
and Processing
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Manage your phone expenses at all levels
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Sophisticated queries to generate custom reports
with only the information you want to see
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Continuous data collection n the background
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Generate easy-to-read customized report
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Instant fixed-format summary reports for any
organization level over any time period
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Information is shown real time
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Monitor calls on each extension and outside line
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Support for up to three hierarchiral levels of
organization units with user-defined names used
on screen and reports
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Data collection and processing of all types of
calls: incoming, outgoing, intercom (depends on
PABX type)
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Keep track of excessive telephone use
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Output destination options for generated reports
- printer, the screen, a disk file or an export
file for transfer to other software applications
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Configurable call threshold criteria so you can
include in your reports only data for calls
actually made. This allow you to filter out
calls lasting only a few seconds or less than a
specified number of digits
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Increase employee productivity by reducing time
wasted on telephone
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Advanced extension management options including
user-defined extension type (regular, modem or
fax), import to extension assignments from an
external text file, and reports showing changes
in extension assignments
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Increase the effectiveness of your telemarketing
staff by monitoring their output
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Support VoIP dialing plan. This option gives a
more accurate reporting
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Reduce your telephone expenses by increasing
employee awareness of efficient phone use
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Network enable (optional). It allows remote
clients to generate reports without accessing
direct to the server
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