Efficient Call Handling

Uniform Call Distribution (UCD) with message
Improves the company image.

Important business calls will not be missed

Shares the operator load

For handling many incoming calls quickly and efficiently, UCD with message allows incoming calls to be distributed uniformly to a group of extensions. If all stations in the UCD group are busy, the system plays a message to the caller - acting like a receptionist or a Music-on-Hold system. If still the UCD group remains busy, the call can be sent to a secondary DISA. This is especially useful for an office with high incoming call traffic with only one person to accept calls (queuing feature).

Call Forwarding (Busy / No Answer / Follow-Me / to Outside)
Important business calls will not be missed

Incoming, intercom and transferred calls to your extension can be easily forwarded to another destination when you are on the phone or away from your desk. Calls can be directed to a preprogrammed number, such as your mailbox, another phone, or a mobile phone, improving efficiency and overall customer service.

Day / Night / Lunch Mode
The Panasonic KX-TES824 provides “Day/Night” and “Lunch” mode features which can be used to change system functions according to the time of day.

Doorphones, Door Openers, and Doorbells
Up to 4 doorphones can be connected to the system. When a visitor presses a doorphone button, the pre-assigned extension telephone will ring and the extension user can answer the call to talk to the visitor. Standard doorbells can also be connected to the system to indicate doorphone calls with the familiar chime sound.

5-party Conference
This feature allows 5 parties to have a telephone conversation at one time. Up to 2 outside lines can join a conference call.

Economical Cost Management

Calling Activity Reports (Station Message Detail Recording, SMDR)
The Panasonic KX-TES824 can record or print out detailed call information such as the date, time, extension number, dialled number, duration, etc. SMDR records can help you effectively manage call costs, staff productivity and phone system usage.

Account Code Entry (Option / Forced / Verified)
Account codes can be used to identify outgoing external calls for accounting and billing purposes. The calling activities made with ID codes can be printed out (SMDR).

Call Restriction
The system can be programmed to prohibit unauthorised outgoing long distance calls by restricting certain extensions from dialling certain specific area codes / exchange codes.

Electronic Station Lock
Prevents unauthorised personnel from making calls from your phone by 'locking' outside lines and requiring a 4-digit security code before making calls.

Limited Call Duration
The Panasonic KX-TES824 system disconnects outside outgoing calls when a preprogrammed time expires. An alarm tone will be sent to both parties 15 seconds before the assigned time limit.

 
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